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Frequently Asked Questions

What personal items can a client bring

Clients are allowed to bring the following:

  • 1 machine washable pillow
  • 1 machine washable blanket
  • Up to $100 cash ($20 in clients possession)
  • Minimum jewelry (wedding bands)
  • Clothing appropriate to dress code
  • Shampoo / conditioner
  • Deodorant
  • Makeup
  • Facial cleansing pads
  • Lightly scented lotion
  • Feminine hygiene products
  • Lightly scented body wash / soap (not heavily perfumed ex. Victoria’s Secret, Bath and Body, etc.)
  • Reading materials (non-recovery materials must be kept in room)
  • Shower shoes
  • Plastic water bottles

These items are allowed but must be kept in personal locker:

  • Razor
  • Tweezers, nail clippers, emery boards
  • Shaving cream
  • Beard trimmers, electric razors
  • Hair dryer, flat iron, and curling iron

What should I bring with me to Heroes' Mile?

Important items to bring:

  • Insurance forms and personal identification
  • Casual clothing (wash and wear) for three days
  • Comfortable shoes
  • Personal care items (incl. toothbrush & toothpaste, shampoo & conditioner)
  • Current medications/medication bottles
  • No more than one moderately-sized bag of personal effects

Who can refer someone to Heroes' Mile for treatment?

We invite referrals by medical caregivers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients themselves. If you would like further information, call our admissions department at 888-VET-NOW2

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Please note: For medical emergencies, please call 911. For other urgent matters, please call our admissions line 888-838-6692. Submissions after-hours, weekends, or holidays may experience a longer response time.

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